Qnap backplane failure. 0 Thanks Dave May 27, 2024 · QNE Network.
Qnap backplane failure Nov 29, 2022 · After few tickets and remote checks, the QNAP guys determined is ahrdware problem with the backplane. I also think that the rsync on QNAP and TN Scale are not fully compatible and have found reference from QNAP that their older systems are not directly compatible with their new Hero (ZFS) systems as far as file transfers/copying. You can probably find some backplane quotes in this thread. Jul 5, 2021 · On 4 Nov a firmware update happened (Updated system from version 4. TVS-463 owner here - had the exact same issue develop as others (Bay 3 drive suddenly becoming disconnected, then unplugged errors) Had many back and forth support exchanges where they insisted that it was a bad drive, but after I bought a new drive and replaced it in the unit only to have the same issue present itself again i went back to them. As DISK 1 and DISK 2 are ok (the problem is the backplane) I was wondering if I can change my raid config and replace disk 6 with disk 1 or 2? ``` [Global] Jan 20, 2022 · Finish-->Storage & Snapshots: Creating a storage pool failed Note: this problem appeared a couple of weeks ago with my old TS-451. 0210(20170606) to 4. 4, then receiving 1. 1800(20210923) to 5. FAQ; Login; Register; Home. Print view Sep 10, 2022 · Question: Would it be recommended that I send the TS-853A into Qnap for evaluation or simply take the disks and reformat? Tryin to understand what caused the "metadata corruption" issue. A big thank you to all the knowledgeable people here who have discovered and explained the root cause! My question now is: has QNAP learned from their mistakes and fixed the backplane in their newer models? Mar 24, 2021 · I've traced this down to one of the SATA controllers on the backplane having failed, the switching FETs are OK. 1652(20210428) to 4. Oct 8, 2018 · Use RAID and external backups. 1850(20211111)). Just came here to report that I also experienced a backplane failure on an 8-bay QNAP TS-853A this past Saturday! After 5+ years of flawless operation, under fairly heavy use (backup to disk storage for VEEAM), I received a barrage of e-mail alerts from the QNAP indicating that multiple drives had been "unplugged" all at the same time. 5 days ago · Information. If you are going to attempt this on your own boards, read and understand Featuring dual controllers, an OLED indicator, and a short-depth rackmount design, the 3U 16-bay TL-R1620Sdc SAS 12Gb/s storage expansion enclosure is ideal for expanding the storage capacity of dual-controller QNAP NAS. We've purchased several dozen QNAP devices over the last ten years or so but have had a rash of identical failures with one specific model over the last year. Jul 15, 2017 · Sturmie wrote:I purchased my TS-563 back in April this year. 0 Thanks Dave May 27, 2024 · QNE Network. cbad536 Starting out Sep 7, 2016 · I also asked QNAP to direct me to a "QNAP service center in The Netherlands that can diagnose/fix hardware problem". Was it a backplane failure or a software glitch? DronesbyDay Hi, I have a TS-431 (quite old) which has a failed backplane. Jun 25, 2018 · jimbob12321 wrote:I'm into the 2nd week of QNAP having physical possession my TVS-473 with the slot 3 backplane failure, and was also concerned with their shipping instructions. May 11, 2020 · This particular case of QNAP backplanes with failing PMOS switches is made more manifest by what looks like a design issue in the gate driver of the switch. It's going to fail again, even if you cool it. The dual path mini-SAS design Apr 10, 2021 · I have an older TS453A and a newer TS253Be too, so well versed with QNAP NAS. I ran a raid scrub and disk 5 was reported as faulty, bringing the raid into degraded mode as well (5 disk of 4 TB each, now running with 4 disks active) QNAP Support confirmed this is related to a backplane/motherboard hardware issue (this most likely means as well, that disk 5 is not faulty at all, but One of my HDDs can´t be read due to a faulty backplane. Backup before daring to move the drives took almost a week btw! Do you think it’s worth getting the old unit replaced? Qnap have quoted £130 (UK). If it’s under warranty, I’d suggest you contact QNAP so they can look at your logs and see if it is indeed a backplane failure. 0 / 8 GB RAM / LAN-10G2T-X550 Ternary: 2 x QNAP TS-879U-RP w/ 8 x WDC Red 4TB in RAID 6 FW 4. Post by dedwards180 » Wed Mar 31 QNAP Spare Parts select the available spare parts for your QNAP model and go through the check-out proces. Print view QNAP Customer Self Repair provides repair manuals for self-repairs on various QNAP products. I did not find the backplane QW68 (see photo) in the bay. The article I referred to said something about a faulty LPC Bus with a batch of Intel Celeron J1800 CPU chips like the one inside the TS-451. and is stuck at 10% [system update] or so and failing. TS-451 Backplane Replacement. If you know the disk is healthy and have tested it in other devices, but the device doesn't see it, the backplane might be damaged. Sep 22, 2023 · If the 3 tasks all goe a month or so doing nightly backups without any issues to the QNAP then maybe I will trust it. Sep 22, 2018 · Also, if it is a misalignment, why did QNAP replace some users' backplanes with a newer one (one person mentioned having version 1. I've logged a helpdesk ticket without response yet, but have searched the web, seems backplane failure (terminal) is likely - I know this was an issue on some of the 4/5 drive models. Reason given for ban: Found in the Stop Forum Spam database Nov 4, 2020 · I don't want to go about replacing the backplane or having it fixed if the problem is something else. . Skip to content. Unfortunatelly the part "Qnap Backplane V1. - The newer hard drive from bay 2 (2 years old, while the other is ~7 years old) shows 30 times higher power cycle count (~1400 vs. Is this common for QNAP of x51 as all my other qnaps other model families have been working fine for many many years without issues. [ for reasonable prices ] ( but also Tektronix, Agilent, Keysight and many more. Feb 24, 2024 · Seems some QNAP models may or may not experience backplane issues die to the involved MOSFets not doing their work properly. I opened a support ticket and QNAP replied this morning saying the backplane has failed and will cost $390USD plus shipping to get it repaired. this time they immediately said "sounds like a Lots of people dealt with this issue using independent power supplies to power the drives, as well as heat sinks, fans, and running their array with the case open to keep it cool. Disk 3 is on, and raid is rebuilding. May 9, 2020 · Contacted QNAP who confirmed it was out of warranty and want $90 + shipping for a repair, it's not worth it considering the unit itself didn't cost much more than this. QNAP focused community, to share news, tips and discussion about QNAP products and QTS/QuTS usage. And they're depending on obscurity to shield them from consequences. Questions about SNMP, Power, System, Logs, disk, & RAID. 0299 firmware, last week decided it was time to update to the latest firmware 4. However since yesterday, that external PSU solution is suffering from the same symptoms. I seem to have all sorts of backplane failures on x51 models over the last year all purchased around the same time. Sep 10, 2022 · Question: Would it be recommended that I send the TS-853A into Qnap for evaluation or simply take the disks and reformat? Tryin to understand what caused the "metadata corruption" issue. Today disk 3 failed again after rebooting from a firmware update (Updated system from version 4. 6 / 16 GB ECC RAM / Sep 3, 2020 · So my backplane issue is with the data side of things. Printers, HDDs, USB/eSATA drives, 3rd-party programs. I’ve purchased a replacement (new better model) NAS and moved the data over to that. (MOSFET bypass) Jul 3, 2020 · The problem is definitely on that backplane board not the main board, i say that will 100% certainty because i took a gamble and purchased a complete but none booting broken ts-253 pro, it had 8gb ram and mine only had 4 and gave £50 for it from eBay so thought it was worth a punt, hoping i could salvage the ram and backplane, it arrived this QNAP said it was most likely a backplane issue and are out of parts so I was also told to pound sand. 0 backplane and replace it myself. dickens@xs4all. The NAS was sent out for repair, and I was returned a new TS673. ahead of a planned reboot I got client to remove disk 3 thinking raid would rebuild using disk 12 instead all 6 of the drives on the right hand side where disk 3 came out of are now showing Nov 7, 2022 · Questions about SNMP, Power, System, Logs, disk, & RAID. Jul 26, 2020 · The QNAP service quickly remotely inspected the device and confirmed the hardware defect of the backplane. Run virtual network functions, freely configure software-defined networks, and enjoy benefits such as lowered costs and reduced management efforts. Does anyone have any ideas, other than trash the thing, on how to proceed? Nov 14, 2017 · nightmare ! so my client with QNAP TS-1253U-RP running raid 6 12 drives in total - 1 to 11 in use with 12 showing as the spare few days back disk 3 showed errors which bad block scan didn’t seem to clear. Results are above:) My NAS backplane revision is 1. They asked me for 360 USD (plus I would need to pay extra 134 USD to get the QNAP shipped from my local post office). If the NAS is under warranty, contact the reseller or distributor directly for the RMA process. One does not replace the other. , a leading computing, networking, and storage solutions innovator, has launched an industrial-grade 16-port full 10GbE L2 managed switch, the QSW-IM3216-8S8T. I'm really disappointed in this experience with QNAP's support. Do you have a suggestion for a replacement for my TS-451 from Qnap that is reliable. Top. I think I have seen some high price quotes here in the forum but I can't remember seeing anybody actually buy neither a backplane nor a motherboard. 0. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced, and the RAID rebuilt. Based on Kommisar's post we gave it a shot today and it looks to be working. Sep 13, 2022 · Before I was able to replace this disk I got the famous backplane failure , leading to DISK 1 and 2 not being accessible. Since the device is no longer under warranty, I should send the device from Germany to QNAP in the Netherlands (repair flat rate 480,- $ + postage) or ask dealers in Germany for spare parts or repair, since they are usually cheaper than Fix for QNAP broken backplane (drives ejected) This is a backup! The source is the QNAP Forum thread: Disk Failed", then "Disk Unplugged" errors. However, none of that is going to address the latent failure of QNAP's poor backplane design in these earlier models. Last night, I updated to the firmware from 4. 20 https://youtu. But I I don't know is it affected by the issue or not. They did offer me a nearly $800 new NAS at a 30% discount to "solve" the issue. QNE Network is the operating system for QuCPE, QNAP's universal customer premises equipment series. Sep 28, 2019 · I think some of you have been lucky to get theirs replaced by QNAP. How to make QNAP support more responsive? 2. 6 / 32 GB ECC RAM / Ternary: QNAP TS-470 Pro w/ 4 x WDC Red 4TB in RAID 6 FW 4. No response so far. Cound't do that and QNAP refused to replace just the backplane. Also, with two drives removed from the box, the green "activity" LED on slot 4 turns on and off at random intervals. 0695. QNAP NAS Community Forum. Confirmed by multiple tests with different HDDs and by swapping positions between the drives. Before you attempt to repair your QNAP product yourself, please check the warranty status and contact QNAP technical service to confirm the cause of the damage. )->> Get in touch with me on c. Stop! this is because of hardware failure. 56). Cisco proactively replaced all products affected by AVR54 regardless of whether they'd failed. Yeah fuck that. Due to galactic bad timing, the backplane on our 451 failed over Christmas and, while the QNAP support was pretty good with their response time (and diagnosing the backplane failure), the best suggestion they had was to send the unit to Taiwan for repairs. Hopefully this can help others to understand / troubleshoot no power backplane issues easier. Print view This just feels like QNAP is blowing smoke up our ass again and refusing to acknowledge responsibility for faulty products. 5 after the fix)? Wouldn't it be enough to simply realign everything at the factory? Oct 25, 2012 · Backup #2: QNAP TVS-863 w/ 8 x Hitachi Deskstar 6TB in RAID 6 FW 5. We've had five TS-251+ units exhibit one or more of these symptoms and then die completely: unit reports a fan failure Jun 5, 2010 · Hi all, Am having an issue with my TS-563 where my only Pool 1 went into read-only mode. So what i have now is effectively a "TS-679 PRO" with a questionable backplane. The channel failed during some thermal testing we were doing, and the unit was running in an ambient of 35+C. Post Reply. TS653A 2018-2021 RIP (backplane failed) TS253B 2020-current TS653D 2021-current. I just want to try here first: does anyone know a place where I can buy this backplane? Sep 18, 2018 · I have a Ts-1282 with 6 drives that had been working fine for the past year running the 4. 3. 5. "Disk Failed"or "Disk Unplugged" error. Nov 4, 2024 · Taipei, Taiwan, November 4, 2024 – QNAP® Systems, Inc. Alternatively, see if there's any dust or dirt in the connector on the backplane. Questions: 1. The case at hand I fixed about a year ago is a QNAP TS-431 that began rejecting disks about two years ago. If, by any chance, someone have seen similar issue - any suggestions? Here is the description of the issue as I've reported it to the QNAP support center. You have been banned from this board until Mon Dec 16, 2024 2:45 pm. I switched drives and the failure stayed in bay two, so I know Jun 24, 2022 · If no beep sounds, the NAS has experienced a hardware failure and will need to be repaired. be/STxDPAxd3L0?t=320Do you have problems with your QNAP NAS suggesting that the hard drives are failing? It's po Nov 14, 2021 · - Qnap Storage, looking for repairs from all sorts of hardware/backplane problems. So, my questions are. Board index. Mar 15, 2021 · For the last two months I was using an external PSU to power a HDD, and used a SATA data cable to connect the HDD to the backplane. Mine has been running smoothly for months with external PSU. For me, the backplane issue reveals itself often on boot, seemingly when the system is still "warm" from running just a second ago. Print view Sep 18, 2020 · jacobite1 wrote: ↑ Fri Sep 18, 2020 7:49 pm Possible backplane failure. Backups will allow you to recover data that is lost or corrupted, or from system failure. Scopes, Logic analysers, dmm & more. 3 days later 2 drives dropped at the exact same time with the disk failed disk unplugged errors. Time to bin the QNAP and buy a Synology instead. If the NAS has other symptoms or if the NAS is out-of-warranty, contact QNAP support for further assistance. Since this is out of warranty QNAP support wants me to ship it to US to have it repaired. Does anyone know if it is possible to purchase a replacement backplane card? PS TS-451 BP1. Oct 30, 2020 · Even though the backplanes for different models look different and use different parts, but their fundamental designs are quite similar, except the models with a build-in ATX power supply. This here is a copy, just for my own purposes, based on info mostly posted in the QNAP Forum. Please contact the Board Administrator for more information. I don't mind paying, but a reasonable amount please! How to repair a failed QNAP TVS-463 drive bay. Call a Specialist Today! 844-356-5139. 0238(2017073) and then got a "Host: Disk 3 failed" followed by "Host: Disk 3 unplugged" and then "RAID Group 1 is in degraded mode" (obviously), but after a shutdown/pull drive, put back in/reboot, all disks showed up fine and the RAID group started to rebuild. Was it a backplane failure or a software glitch? DronesbyDay Oct 29, 2023 · Hi Tim, since I posted that I moved the NAS to a cooler location and added fans to the case I thought the problem was solved, however the issues is back now we are in summer in Europe with temperatures higher, I am going to have to try and get the MOSFET replaced and add more cooling directed at the backplane, I am also going to sadly have to Nov 13, 2019 · I contacted QNAP support, and they offered me a replacement backplane at a cost almost identical to a brand new NAS!! They know about this design flaw, and still they refuse to give customer support. May 29, 2022 · This is a backup! The source is the QNAP Forum thread: Disk Failed", then "Disk Unplugged" errors Based on Kommisar's post we gave it a shot today and it looks to be working. The fact that drive 5 is in constant use, I'm thinking is the culprit. Jun 17, 2020 · I replaced it with a new WD Red, and that one "failed" 3% into rebuilding the RAID 1. Apr 23, 2022 · already tried to update the firmware via Qfinder. I opened a ticket and sat through 2 hour teamviewer session (using SSH connection) After much screwing around, they concluded that my backplane failed - that was why I could not create a new static volume. Sep 2, 2021 · Actual repair starts at ~5. 1800(20210923)) and Disk 1 failed right after reboot! Same procedure (out and back in) solved the problem. nl ( no diagnose by email ) Professional hardware engineer I seem to have all sorts of backplane failures on x51 models over the last year all purchased around the same time. I don’t know what the TS-831X backplane looks like, but if you see the disks get powered-up 1-by-1 when you turn it on, then it’s quite possible there’s a MOSFET for each slot and that slot has a failing MOSFET. Are there any spares places where I could buy a QX66 Rev 2. Aug 5, 2022 · It is now proven, that my QNAP TS-253Pro also suffers from backplane failure: - NAS works fine with external power supply connected to the disk of bay 2. - So wandering to get your backplane repaired - what about the drive leds on the backplane, What is exactly behavior of the backplane drive leds? Jun 25, 2018 · jimbob12321 wrote:I'm into the 2nd week of QNAP having physical possession my TVS-473 with the slot 3 backplane failure, and was also concerned with their shipping instructions. Jan 8, 2019 · I own one of the older versions of QNAP NAS for many-many years and to have the new and expensive one failed so quickly teased my curiosity. Call a Specialist Today! Mar 13, 2021 · I opened support ticket w/ QNAP last year on topic. Quick links. 4. That worked for a while and so I thought I too had this MOSFET backplane issue. They diagnosed it as a backplane failure so I asked if I could just but this part and fit it myself but they refused. 2 for TS-453BU (70-1QY740120)" is not in stock nowhere. I know there is at least one updated version 1. I now have 3 disks failed and can’t access the raid6 volume. Both controllers have three Mini-SAS HD (SFF-8644) ports, supporting 12Gbps SAS and Broadcom® SAS DataBolt™ bandwidth optimization technology. Probably almost everyone consider buying a complete new NAS (often an updated model and with full warranty) a better option and then Jan 20, 2020 · The raid was rebuilt on the new drive in bay 4 before going back offline days later (confirming the backplane issue, and not the HDD failure), so I *should* have 2 copies of the drive in bay 4, and one copy of the drive bay 5. Fucking QNAP just gaslights us and hopes we eat the loss. Then I found this thread through a Google search. cwpsg rvxbq mpqzb jkcy dnrc qadcexm xmqa eynbd qkrnht kow